Waiheke monthly travel services
1,405
SCHEDULED SERVICES
10
ADDITIONAL SERVICES
99.8%
RELIABILITY
96%
PUNCTUALITY
Customer satisfaction tracking
To keep a pulse on customer satisfaction, Fullers360 seeks feedback from our customers while they’re travelling with us
We measure this with an NPS score over the month - December 2025
Waiheke services performance
98.9% service reliability
Yearly average from December 2024 to December 2025.
We welcome your feedback! Scan the QR code on our posters at the onboard café to let us know how we’re doing.
Notes
Definitions: What the percentage numbers mean:
Reliability is the measure of scheduled services that were not cancelled or arrived within 1 hour and 10 of scheduled depart time.
Punctuality is the measure of scheduled services run which arrived no later than 50 minutes after scheduled depart time (noting an extra 10 minutes if travel is via Devonport).
Net Promoter Score (NPS) - rating is + or - on a scale of -100 to +100.
Customer experience - score is a number on a scale of 1 to 10.
